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Wellington & Southern suburbs Wheelie Bin Promotion

Promotion Terms and Conditions 

  1. The promoter is Waste Management NZ Limited (NZ company number 1795427) of 318 East Tamaki Road, East Tamaki, Auckland 2013 (WMNZ).
  2. The Wellington South Wheelie Bin Promotion (Promotion) commences at 00 am on 15 July 2024 and closes at 11.59 pm on 25 August 2024 (Promotion Period).
  3. WMNZ is giving eligible customers in the Wellington & Southern suburbs region (Participants) 25% off our standard price of a new General Waste Wheelie Bin service for the first year. (WMNZ will automatically apply the discount for the first 12 months, where after and service will return to standard pricing.)
  4. To be eligible, Participants must book a new Eligible Residential Product/Service during the Promotion Period for a term of 12 months or more, via our website.
  5. The Eligible Residential Products/Services include: General Waste Wheelie Bin services in sizes 80L, 140L or 240L. (Not all sizes and services are available in all areas.)
  6. By accepting this promotion, you agree to be bound by all these terms and conditions (Terms).WMGO Terms & Conditions will apply to the Eligible Residential Product/Service, as modified only by the Promotion discount applicable under these Terms.
  7. WMNZ’s decision in respect of any dispute or interpretation of these Terms is final and no correspondence will be entered into with any Participant or third party. WMNZ reserves the right to change any aspect of this Promotion at any time without notice, prior to a Participant ordering an Eligible Residential Product.
  8. All personal information collected will be held by WMNZ in accordance with the Privacy Act 2020 and WMNZ’s privacy policy. Under the Privacy Act 2020, Participants have the right to access and correct any such personal information.  Participants may correct any of their details by sending an email to orders@wastemanagement.co.nz
  9. These Terms are governed by the laws of New Zealand.

WMGO Terms & Conditions

1. Making orders

When you place an order with us, you agree to use our services on a regular, ongoing basis until you cancel in accordance with clause 6.  You will need an email address that you check regularly, as this is how we will communicate with you.

2. Delivering your bin

We will deliver your bin within five working days of confirmation of your order. 

3. Scheduled collections

We will empty your bin on the scheduled collection date, or within two working days after your scheduled collection date, unless we have let you know in advance by email or text message that the date has changed. Where your scheduled collection falls on a public holiday your collection day may change. We will aim to let you know at least 48 hours before your scheduled collection if the date will change.

4. Charges

Our price is determined by the service address you provided to the website, so any change to your address may result in a different price being charged.  Our prices include GST.

5. Payment

You can pay annually in advance at the time you submit your order, or monthly in advance by direct debit to your credit card. We do not provide credit, so if payment is not received your service may be cancelled, but we will contact you first.

6. How can you cancel your service

a) Monthly pre-payment:

You can end your services at any time through this website. We will keep emptying your bin(s) until your prepaid period expires (maximum 4 weeks). If you cancel our services during the first 24 weeks, we will charge an early cancellation fee of $50.   

b) Annual pre-payment:

We do not provide refunds for annual prepaid subscriptions that are ended early.

7. Money-back guarantee

If we are not able to deliver your bin or collect your waste in accordance with the timeframes set out above, we will refund you the charge for your missed service. To claim your money back, please let us know within 5 working days of your missed service, on the “Ask for help?” page on this website. 

8. Using and looking after your bin

Please DO:

i. Put your bin out by 7am on the day of your collection. 
ii. Place your bin on the footpath, grass verge or berm closest to where our collection vehicle passes, with its handles facing the house. Make sure the bin is clear of trees and other obstructions like parked cars or light poles. 
iii. Contain all the waste inside your bin without letting it spill over, and ensure the lid is closed.

Please do NOT:

i. Light fires in the bin.
ii. Put any liquids or explosive, toxic, dangerous, hazardous or noxious materials in the bin. This includes materials like asbestos, acids, solvents, minerals, grease or cooking oil, or concrete.
iii. Fill the bin to overflowing.
iv. Please do not allow the waste in your bin to exceed 30Kgs for an 80L bin, 70Kgs for a 140L bin or 90Kgs for a 240L bin.

9. Liability

You will be liable to us for any damage to our bins whilst in your possession, fair wear and tear excluded and for any liability we incur as a result of you not using and looking after your bin as detailed in clause 8.

10. Making changes

a) Changes to Terms

From time to time we may need to change these Terms, including adding new ones. We want to make sure we’re acting reasonably and in good faith. If any changes we make could have a detrimental impact on you, we will give you at least 28 days’ notice of the change. We will tell you by emailing you, and we will publish the change on our website. Continuing to use our services after being notified in this way indicates you accept the changes. If you do not agree to the changes, you have the right to terminate this agreement.

b) Changes to Charges

We may change our prices from time to time. If our prices go down for any services, we will make the change immediately. We will tell you about the change as soon as possible afterwards by emailing you, and publishing the change on our website. When we increase the prices for any services and you are impacted by the change, we will give you 28 days’ notice. We will notify you by emailing you.

c) Changes to Services

We may change our services from time to time. If the change is within our control, we will provide you 28 days’ notice of such alterations. We will tell you about any such changes by emailing you, and publishing the change on our website.

11. Privacy

You authorise us to collect, keep and use personal information you provided to this website to process payment for our services, or for any other purpose that you authorise. We comply with the Privacy Act 2020, and you have the right to access and correct any personal information we hold about you (there may be a reasonable charge for this). 

*In these Terms, "us" “our” or "we" means Waste Management NZ Limited (the owner of this website), and “you” means our customer, who purchases services from us on this website.