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Our Customers - Ā Mātau Kiritaki - Q3 2020

Our Customers - Ā Mātau Kiritaki - Q3 2020

Ko te whakahaere i ngā ratonga para me te taiao tētahi take e nui haere tōna hiranga ki ā mātau kiritaki, ā, e kitea ai tēnei i roto i tā mātau aromatawai ukauka. Ko te hiahia o ā mātau kiritaki kia mārama pai ake me pēhea te tutuki i ā rātau me ā rātau kaiwhakarato ā rātau whāinga kia whaitake, kia toitū.

Managing waste and environmental services is an issue of increasing importance to our customers. Our customers want to better understand how they and their suppliers can achieve their waste goals effectively and sustainably.

Goal 1: Improve Customer Experience

Key Actions

Implement ongoing improvements in digital and service delivery solutions for our customers.

Quarter 3 Update

New customer experience KPI is under development

Goal 2: Enhance Customers Partnerships

Key Actions

Identify opportunities to partner with customers (and others) to implement new initiatives that support their sustainability goals.

Quarter 3 Update

A number of new initiatives have been delayed due to COVID-19 impact on the local economy and our customers

Goal 3: Improve Digital Solutions

Key Actions

  1. Increase the number of customers using digital solutions
  2. Launch online tools to provide better information about waste for customers.

Quarter 3 Update

  1. Proportion of orders placed through digital channels compared to the same quarter last year: 27%
  2. Online tool in the initial design phase.