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Our Customers - Ā Mātau Kiritaki - Q2 2021

Our Customers - Ā Mātau Kiritaki - Q2 2021

Ko te whakahaere i ngā ratonga para me te taiao tētahi take e nui haere tōna hiranga ki ā mātau kiritaki, ā, e kitea ai tēnei i roto i tā mātau aromatawai ukauka. Ko te hiahia o ā mātau kiritaki kia mārama pai ake me pēhea te tutuki i ā rātau me ā rātau kaiwhakarato ā rātau whāinga kia whaitake, kia toitū.

Managing waste and environmental services is an issue of increasing importance to our customers. Our customers want to better understand how they and their suppliers can achieve their waste goals effectively and sustainably.

Goal 1: Improve Customer Experience

Key Actions

Implement ongoing improvements in digital and service delivery solutions for our customers.

Quarter 2 Update

New leadership positions and work flow management in our contact centre has shown good improvements in our customer experiences.

Goal 2: Enhance Customers Partnerships

Key Actions

Identify opportunities to partner with customers (and others) to implement new initiatives that support their sustainability goals.

Quarter 2 Update

Seven initiatives underway including:

  1. Partnership with All Heart NZ and Plumbing World to redirect unsold plumbing material to communities.
  2. New plasterboard recycling solution for Christchurch, with plasterboard being utilised by Canterbury Landscape Supplies

Goal 3: Improve Digital Solutions

Key Actions

  1. Increase the number of customers using digital solutions
  2. Launch online tools to provide better information about waste for customers.

Quarter 2 Update

New website design under development to provide better information about waste.