Waikato

As you may already know, Coastal Bins became part of WM New Zealand as of 1 July 2023.

We’re pleased to be taking care of your waste needs moving forward. We’ll greatly appreciate your help as we implement some important changes ahead:

Holiday Home Customers

We’re moving to PayAsUGO, a new way of managing and paying for your services.

If you want us to continue collecting your general waste wheelie bin, we’ll need you to enter your address and register for PayAsUGO here from 2 April.

Your last Holiday Home collection is scheduled for the week of the 8th of April. Any unused prepaid Holiday Home collections will be refunded to your last known bank account in April, and any future payments will be processed through PayAsUGO.

Residential/Commercial Customers:

From April your invoice will look a little different. Here’s what you can expect:

• There will be a new WM Customer Number. This is your account number – you can reference this any time you contact us.
• Your invoice will be sent on a new date and there will be a new payment due date.
• For some residential customers, you’ll have a new monthly price effective from May. This will be communicated to you via letter.

What do you need to do?

• Direct debit customers: Be aware your next invoice will be issued from WM New Zealand, with deductions scheduled for the 29th of every month starting from April. Please ensure you have sufficient funds available at this time.
• Direct credit customers: For your upcoming bill, please update our bank account number to 01-0451-0097059-00 and ensure you quote the following:

                         - Your WM Customer Number as the Reference. eg. WM1234567

                         - Your Service Address as the Particulars

We recommend you switch to a direct debit payment to make things easier for you. Simply fill in the direct debit form and email this to credit@wm.nz along with your first, last name and service address.

We’re here to help. If you have any questions, check out our list of FAQs below, or contact us at office@coastalbins.co.nz or phone 0800 26 28 25. Great to have you onboard!

How do I set up a direct debit payment?

If you want to sign up for direct debit, please fill out the direct debit direct debit form and email it to credit@wm.nz along with your first, last name and service address.

What if I don't know how to use an app?

You can still access your account by logging onto a computer. You don’t need to use a mobile for this. Our app is simple and easy to use. Learn more about it here.

What if I don’t have a credit card?

Unfortunately, we cannot offer our PayAsUGO/Holiday Home plan without a credit card. Alternatively, you can sign up to our monthly or advanced bill payment plan which accepts direct debit or credit payment options.

Can I get a regular collection? 

Yes, with PayAsUGO you can set a regular (weekly) scheduled collection and pause the service whenever you need to. Your collection day will be the same day every week.

Alternatively, you can sign up to our monthly or advanced bill payment plan (WMGO) which accepts direct debit or credit payment options.

If you want to sign up for direct debit, please fill out the direct debit form and email through to credit@wm.nz along with your first, last name and service address.

How do I cancel and when will my bin be removed?

You can send us a message at wm.nz/contact. We’ll need 28 days’ notice before we can process your cancellation and will be in touch about the removal of your bin.

Why can’t you empty my bin from my property anymore?

We’re changing the way we collect your bin to make it safer and more efficient for both you and our drivers.

I already have a bin and want to sign up to PayAsUGO; how do I swap bin sizes?

Simply sign up and select the bin size you desire. We’ll take care of that and organise a bin exchange.

Where can I find a copy of the terms and conditions?

You can find a copy of our general terms and conditions here.

My bin doesn’t have a bin liner in it?

Fortunately, we don’t need a bin liner to continue collecting your waste. By removing this single-use bin liner we’re making your service more sustainable. If you want an environmentally friendlier alternative, you can place newspaper in the bottom of your bin after each collection.

How do I read my invoice? 

For commercial customers, you can find information here.

For residential customers, you can find information here.