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| Upcoming Public Holidays | Updates and Changes |
| Labour Day - Monday 28 Oct | Usual collection day |
| Christmas Day - Wednesday 25 Dec | Next business day |
| Boxing Day - Thursday - 26 Dec | Next business day |
As you may already know, Coastal Bins became part of WM New Zealand as of 1 July 2023.
We’re pleased to be taking care of your waste needs moving forward. We’ll greatly appreciate your help as we implement some important changes ahead:
We’re moving to PayAsUGO, a new way of managing and paying for your services.
If you want us to continue collecting your general waste wheelie bin, we’ll need you to enter your address and register for PayAsUGO here from 2 April.
Your last Holiday Home collection is scheduled for the week of the 8th of April. Any unused prepaid Holiday Home collections will be refunded to your last known bank account in April, and any future payments will be processed through PayAsUGO.
From April your invoice will look a little different. Here’s what you can expect:
- Your WM Customer Number as the Reference. eg. WM1234567
- Your Service Address as the Particulars
We recommend you switch to a direct debit payment to make things easier for you. Simply fill in the direct debit form and email this to credit@wm.nz along with your first, last name and service address.
We’re here to help. If you have any questions, check out our list of FAQs below, or contact us at office@coastalbins.co.nz or phone 0800 26 28 25. Great to have you onboard!
If you want to sign up for direct debit, please fill out the direct debit direct debit form and email it to credit@wm.nz along with your first, last name and service address.
You can still access your account by logging onto a computer. You don’t need to use a mobile for this. Our app is simple and easy to use. Learn more about it here.
Unfortunately, we cannot offer our PayAsUGO/Holiday Home plan without a credit card. Alternatively, you can sign up to our monthly or advanced bill payment plan which accepts direct debit or credit payment options.
Yes, with PayAsUGO you can set a regular (weekly) scheduled collection and pause the service whenever you need to. Your collection day will be the same day every week.
Alternatively, you can sign up to our monthly or advanced bill payment plan (WMGO) which accepts direct debit or credit payment options.
If you want to sign up for direct debit, please fill out the direct debit form and email through to credit@wm.nz along with your first, last name and service address.
You can send us a message at wm.nz/contact. We’ll need 28 days’ notice before we can process your cancellation and will be in touch about the removal of your bin.
We’re changing the way we collect your bin to make it safer and more efficient for both you and our drivers.
Simply sign up and select the bin size you desire. We’ll take care of that and organise a bin exchange.
You can find a copy of our general terms and conditions here.
Fortunately, we don’t need a bin liner to continue collecting your waste. By removing this single-use bin liner we’re making your service more sustainable. If you want an environmentally friendlier alternative, you can place newspaper in the bottom of your bin after each collection.
For commercial customers, you can find information here.
For residential customers, you can find information here.
Hamilton-based Waste Management Resource Recovery Park located at 16 Wickham Street.
Learn more
Hauraki District Council and Waikato Regional Council have publicly notified Waste Management’s application to build new landfill cells at Tirohia Landfill & Energy Park.
Learn more
When Waste Management purchased Tirohia Landfill in the Waikato three years ago, 70% of the methane gas produced by decomposing waste was released into the atmosphere.
Learn more