Nelson & Marlborough

We’re making changes to the general waste residential service in Nelson to make it safer and more sustainable.

From the week beginning 4 September 2023, our driver will no longer be entering your property to collect your bin. Instead, please leave it kerbside by 7.00am on your collection day. This will make our collections safer and more efficient for both you and our drivers.

To make your service more sustainable, we will also no longer be providing single-use plastic bin liners. These are unnecessary and we can collect your waste without them. 

Why do I have to put my bin kerbside?

This makes collections safer for you, our drivers, and other road users. This will reduce vehicle movements and the risk of accidents as our trucks no longer need to enter and exit your property.

Why am I no longer provided a bin liner?

We do not need a bin liner to collect your general waste. By removing this single-use bin liner we are making your service more sustainable by removing thousands of plastic bin liners from use. If you want a more sustainable alternative, you can place newspaper in the bottom of your bin after each collection.

Will there be any other changes to my services or payments?

No, your collection day and frequency and payments will remain the same. We have provided these additional services free of charge.

I’m not sure where to place my bin on the kerbside.

Place your bin away from any trees, power poles or parked vehicles. If there is nowhere safe to place your bin, contact us and we’ll find a solution.

Will WM New Zealand continue to service residential general waste wheelie bins from 1 July 2024?

Yes, we will be offering a new fortnightly collection, alternating weeks to the council schedule.  

• If you are an existing customer and not sure if you are eligible for council service, there will be no change to your WM service. We’ll continue to collect your bin as normal from 1 July.
•  If you are an existing customer and eligible for the council service but want to keep your WM bin, you’ll need to sign up online for our new subscription or get in touch with our customer service team. If we don’t hear from you, your final collection will be on the week of 24 June, and your bin will be removed within 10 days. 

Can WM New Zealand pick up my council bin?

Unfortunately, no - you will need to keep or order a new WM bin.   

I have prepaid services beyond 1 July 24 and no longer wish to use my WM bin. What do I do?

You don’t need to do anything. We’ll cancel your service from 24 June and be in touch about your final collection and bin removal. If you wish to cancel before then, you can contact us here.   

If you have prepaid or are owed any money on your account, this will be refunded to the bank account or credit card you last used to pay. We’ll aim to do this by end of June 2024.  

I have cancelled my service, when will my final collection be?

We’ll email and text you about your final collection and bin removal dates. Be sure to check your junk email or contact us if you have changed your mobile number.  

What will happen to my wheelie bin?

Please leave your WM bin kerbside and empty, after your final collection. We’ll aim to remove it within 10 days.  

I want to cancel my service now?

You can cancel your service with us at any time. If you wish to cancel, please submit your request here.  We’ll need 30 days’ notice to process any cancellations.  

I am outside of the council collection area, will WM New Zealand help with my general waste collection?

Check our website to see which services are available in your area.

Where can I get more information on the council services?

Please refer to the Marlborough District Council website for details about these new services. 

When will I receive my new council bin?

Please refer to the Marlborough District Council website for details about these new services.