WMGO helps you buy and manage all your home’s waste needs. You can order a recurring wheelie bin services or one-off services like a skip or FlexiBin® collection.
You can view scheduled collections in your online calendar, receive collection notifications, and view and pay any invoices.
An account is created when you purchase your first service with WM New Zealand. The email address you sign up with will be your username, and you’ll be asked to select a password.
You can login to WMGO at https://go.wastemanagement.co.nz by clicking the Login button in the top right corner. Alternatively you can download the WMGO app from the Apple App Store or Google Play Store where you will also find the Login button in the top right corner.
Wheelie bins are available for garden, general waste, and recycling on 12-month terms. You can pay up front, or in monthly instalments.
Skips can be booked for general waste, garden waste, and cleanfill.
To purchase a FlexiBin, please visit one of our stockists. When you’re ready for your FlexiBin to be collected, your can order your collection through WMGO.
Please note that the services available may vary depending on the collection address.
You can order more than one wheelie bin during a single transaction on WMGO.
To book more than one skip or FlexiBin collection, you must place multiple orders.
Yes, all services that you’ve purchased while logged in to your WMGO account will be available to manage in WMGO.
If you have a service you can’t view in WMGO, please contact us.
WMGO wheelie bin collections are a subscription service and cannot be paused.
If you have inconsistent or variable waste needs, PayAsUGO may provide a better solution. To find out more about PayAsUGO, click here.
If you want to move from a WMGO service to a PayAsUGO service, please contact us.
You can reset your password by clicking here or by going to the login screen and selecting Forgot your password?.
If we have missed your collection, please contact us so we can arrange another collection for you.
If you need to change service address, please contact us and we’ll organise this for you. Please note that not all services are available at all addresses.
If you wish to cancel your service, please send us a message or get in contact with us on 0800 10 10 10.
You can update your name and contact number in the profile section of your logged in account.
To change your notifications, login and click on the profile icon in the top right corner of your screen and select My Profile.
Tick or untick the Subscribe to text reminders and Subscribe to email reminders boxes based on your preferences and click Save Changes.
To view your invoices credit notes and payments, login, select the profile icon in the top right corner of your screen, and select My Transaction. Here you will be able to view your invoices, credit notes, previous payments, and make new payments.
To see what you’ve paid in the past, login, click on the profile icon in the top right corner of the screen, and select Invoices & Payments. You can toggle between Invoices and Payments to view your payment history.
To view your upcoming collections, login and select Calendar in the top left corner. On this page you will be able to view you upcoming collections.
If you have services at multiple properties, you can change the property you’re viewing collections for using the dropdown above the calendar.
You can download the PayAsUGO app from the Apple App Store or Google Play Store.
Your invoice will appear in a different format if we don’t have your email address and your invoice is being sent by post. We recommend updating your details so we can get your invoice to you as soon as possible.
Your invoice shows a breakdown of all charges for the current bill in date order, grouped by address and service. There is a subtotal for each service at an address, concluding with the total amount due.
Please contact us if you require a more detailed explanation of your invoice.
Your invoice shows a breakdown of all charges for the current bill in date order, grouped by address and service. There is a subtotal for each service at an address, concluding with the total amount due.
Please contact us if you require a more detailed explanation of your invoice.
You will find our payment details on the bottom of your invoice or here. You can make a payment by:
If you wish to pay via NZ PostShop you will need to reference the bar code at the top of your invoice. If your invoice does not have a bar code, please contact us here.
From time-to-time, we may include service updates or pricing notifications on the bottom of your invoice. You’ll find these below the payment options.
View our payment options here.
Email orders@wm.nz with your WM number, invoice number, and the details of the issue. We’ll investigate and follow up for more information if required. We aim to investigate and process any invoice issues within 28 days.
Email orders@wm.nz with your WM number and the month you require an invoice for.
If your account is paid by the due date each month you will not receive a statement. If you require a statement, contact us here.
Customer service
0800 10 10 10
Waste Management NZ Limited
318 East Tamaki Road, East Tamaki, Auckland 2013
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