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Residential invoices and charges

  • How do I read my invoice?

    For WMGO customers, check out our FAQs here. For PayAsYou customers, check out our FAQs here.

  • How to pay your invoice?

    View our payment options here.

  • What if there is an issue with my invoice?

    Email orders@wm.nz with your WM number, invoice number and the details of the issue. We’ll investigate and follow up for more information if required. We aim to investigate and process any invoice issues within 28 days.

  • How to request a copy of an invoice?

    Email orders@wm.nz with your WM number and the month you require an invoice for.

  • When are statements sent?

    If your account is paid by the due date each month you will not receive a statement. If you require a statement, contact us here.