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Commercial invoices and charges

  • When are invoices sent?

    You will normally receive your invoice by email on the second working day of the month for the month prior.

  • How to read your invoice?

    Your invoice shows a breakdown of all charges for the current bill in date order grouped by site and service. Click here to see more information.

  • How to pay your invoice?

    View our payment options here

  • What if there is an issue with my invoice?

    Email orders@wm.nz with your WM number, invoice number, and the details of the issue. We’ll investigate and follow up for more information if required. We aim to investigate and process any invoice issues within 28 days.

  • How to request a copy of an invoice?

    Email orders@wm.nz with your WM number and the month you require an invoice for.

  • When are statements sent?

    If your account is paid by the due date each month you will not receive a statement. If you require a statement, contact us.